Cancellation and Refund Policy
As a participant in a CAPCSD program, you agree to adhere to the Programs Code of Conduct. Please review the policy available below.
When you register for a CAPCSD event, you acknowledge receipt and acceptance of the policy. Any violation of the Programs Code of Conduct Policy will result in revoking your virtual access with no refund. We appreciate that all participants will respect the presenters and all attendees.
In-Person Conference – All cancellations and refund requests must be made in writing by email to Admin@capcsd.org, no later than 14 days before the conference. The registration payment, minus a 30% cancellation fee will be refunded. We regret that refunds cannot be given within two weeks of the conference and for no-shows.
Virtual Conference – All cancellations and refund requests must be made in writing by email to Admin@capcsd.org, no later than five (5) business days before the virtual conference. The registration payment, minus a 20% cancellation fee will be refunded. We regret that refunds cannot be given within one week of the virtual conference and for no-shows.
On-Demand Courses – There are no refunds for On-Demand courses.
Live Webinars – All registration cancellations and refund requests must be made in writing by email to Admin@capcsd.org, no later than three (3) business days before the scheduled webinar. The registration payment, minus a $10.00 cancellation fee will be refunded. We regret that refunds cannot be given without a three (3) business day notice and for no shows.
Please contact Admin@capcsd.org if you have questions and/or concerns regarding the Programs Code of Conduct or Cancellation/Refund policies.
Payment – Payment in full is required in order to process online registrations.
Consent Clause - Registration and attendance at, or participation in, CAPCSD meetings or events constitutes an agreement by the registrant to the use and distribution (both now and in the future) of the registrant or attendee’s image or voice in recordings, both live and on-demand, photographs, videotapes, electronic reproductions, and audiotapes of such meetings or events by CAPCSD and other third parties. Your virtual registration may include technology that monitors your activities throughout the meeting, such as session attendance and virtual booths visited.
Our Goal - CAPCSD’s goal is to provide noteworthy programming and we will not be satisfied unless you are. Please let us know if any of our programs did not meet your expectations – Admin@capcsd.org.
Revised March 2024
Programs Code of Conduct Policy
CAPCSD is committed to providing a safe, productive, and welcoming environment for all meeting, webinar, and conference participants. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, guests, or staff, are expected to abide by this Programs Code of Conduct Policy.
CAPCSD has zero-tolerance for any form of discrimination or harassment, including, but not limited to, sexual harassment by participants or staff. If you experience harassment, or hear of an incident of unacceptable behavior, please contact Ned Campbell, Executive Director, ned@capcsd.org, or Mandie McKenzie, Director of Professional Development, mandie@capcsd.org, so appropriate action can be taken.
Unacceptable behavior includes:
- Harassment, intimidation, or discrimination in any form
- Verbal abuse of any attendee, speaker, volunteer, exhibitor, guest, or staff.
- Examples of verbal abuse include, but are not limited to, comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, or national origin; inappropriate use of nudity and/or sexual images in public spaces or presentations; threatening or stalking any attendee, speaker, volunteer, exhibitor, guest, or staff.
- Disruption of presentations during meetings, webinars, conference sessions, or in the exhibit hall. All participants must comply with the instructions of the moderator and CAPCSD staff.
- Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services without prior approval of CAPCSD. CAPCSD reserves the right to remove such messages and potentially ban sources of those solicitations.
- Participants should not copy or take screenshots of Q&A or any chat room activity that takes place in virtual space.
CAPCSD reserves the right to take any action deemed necessary and appropriate, including immediate removal from the virtual meeting or event without warning or refund, in response to any incident of unacceptable behavior, and CAPCSD reserves the right to prohibit attendance at any future meeting or event, virtually or in person.
BOD 12/15/2023
Data Security
CAPCSD Cybersecurity
The Council of Academic Programs in Communication Sciences and Disorders (CAPCSD) is committed to safeguarding the security and confidentiality of member and registrant information with two registration systems (GrowthZone and Elevate/Cadmium).
GrowthZone - CAPCSD uses the GrowthZone association management system to manage organizational and registration data. Credit card and payment processing are handled exclusively by Stripe, Inc. CAPCSD does not store, process, or transmit credit card information. Payment data is securely transmitted directly from users to Stripe using industry‑standard encryption and secure application programming interfaces (APIs).
GrowthZone and Stripe maintain security controls that meet or exceed Payment Card Industry Data Security Standards (PCI‑DSS). Stripe is certified as a PCI‑DSS Level 1 Service Provider, the highest level of certification available, and GrowthZone maintains applicable PCI compliance requirements through regular security scans. Access to CAPCSD’s GrowthZone data is restricted to authorized personnel. While payment and platform security are managed by trusted third‑party providers, CAPCSD periodically reviews its practices and responds promptly to any suspected data security incidents in accordance with applicable laws and best practices.
GrowthZone cyber security information for Conference Registrations - click here for registration security information. (see What Type of Security Do You Have In Place)
Elevate Learning Management System (LMS)/Cadmium
The Council of Academic Programs in Communication Sciences and Disorders (CAPCSD) uses the Elevate Learning Management System (LMS) by Cadmium and CadmiumCD to deliver educational programming and manage related participant data. Payment processing for Elevate LMS and Cadmium modules are handled exclusively by Authorize.Net, a trusted third‑party payment gateway. CAPCSD does not store, process, or transmit credit card information. All payment data is securely transmitted directly to Authorize.Net using industry‑standard encryption and secure technologies.
Authorize.Net maintains a robust security program and renews its PCI‑DSS compliance annually, conducting regular security scans appropriate to its role in payment processing. Authorize.Net is validated through independent audits and complies with applicable industry and regulatory security standards. Access to CAPCSD data within Elevate LMS is limited to authorized personnel. While core payment security is managed by Cadmium and Authorize.Net, CAPCSD periodically reviews its data practices and responds promptly to any suspected security incidents in accordance with applicable laws and best practices.
Elevate (by Cadmium) - webinar, virtual conference and on-demand course registrations - click here for registration security information (Authorize.net is payment processor).
Cadmium modules - conference participant data - click here for registration security information (Authorize.net is payment processor).
Event Complaint
The Council of Academic Programs in Communication Sciences and Disorders (CAPCSD) is committed to ensuring the quality and integrity of all educational events. CAPCSD will review and address all complaints related to its educational programs in a timely, fair, and consistent manner. Complaints may be submitted through the designated form or by contacting CAPCSD directly. All concerns will be documented, investigated, and resolved in accordance with CAPCSD policies and applicable continuing education standards.
Click here to submit your comments/feedback.